Honing Communication Skills For a Customer-focused Career

Dandee Cleofas has managed restaurants all over the world. From his home in the Philippines to the Middle East, Alberta and now Toronto, he has worked in the food-service industry for the last 20 years. Cleofas’ experience in customer service has taught him that people skills are paramount to succeeding in today’s workforce.

“After 20 years of work, I’m very familiar to hospitality and the restaurant industry, but in different countries there are different approaches,” he said, referring to the communications styles that vary from country to country.

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So, after arriving in Canada, he turned to Evergreen College-a Toronto-area career college-to enhance his employability. During two academic years of study, he honed his communications skills to help him in his career-one that is driven by social interactions.

This September, Cleofas graduated from that college’s Hospitality Management diploma program with a new-found understanding of his industry’s most in-demand skills.

“The most important skills I learned are about how to approach different people in various situations during operations,” he said. “There are certain dynamics and flows of operations that you need to handle.”

He is now a restaurant manager with one of the world’s largest fast food chains. He began working for this chain in entry-level positions, and then advanced to the role of team leader. Upon graduating from the college, Cleofas was promoted to a managerial role.

He says a lot of what he learned at college is directly applicable to his work.

“The college taught us the leadership skills that are important to being a manager,” he said. “We always need to motivate our employees, give positive feedback to our team, give them opportunities, recognize their developments. These are modern people skills.”

While he was up-to-date on the technical skills required in his line of work, Cleofas admits that the academic side of the restaurant industry was new to him.

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“I learned more about time scheduling, employee training, how to handle people and how to manage a team,” he said. “The academic side is now helping me to achieve additional career goals.”

When asked if he would recommend a college education to future hospitality workers, Cleofas was quick to say yes.

“A career-focused college program is needed in the hospitality business. It teaches students the very in-demand people skills.”

Business Analysis Fundamentals: Unlocking the Path to Professional Growth

In today’s rapidly evolving business landscape, effective business analysis has become a critical component of successful project management and organizational growth. Business analysts are the driving force behind identifying business needs, defining requirements, and implementing solutions that drive business value. Software training on Business Analysis Fundamentals, including certifications such as ECBA, CCBA, and CBAP, equips professionals with the skills and knowledge necessary to excel in this dynamic field and opens doors to a wide range of exciting career opportunities.

The ECBA (Entry Certificate in Business Analysis), CCBA (Certification of Capability in Business Analysis), and CBAP (Certified Business Analysis Professional) certifications are globally recognized credentials that validate a business analyst’s knowledge and expertise. These Business Analysis Fundamentals certifications cover a broad spectrum of business analysis principles, techniques, and best practices, and are highly sought after by employers worldwide.

Software training on Business Analysis Fundamentals covers essential topics such as understanding the role of a business analyst, eliciting and documenting requirements, analyzing business processes, conducting stakeholder analysis, and facilitating effective communication between business and IT stakeholders. Participants learn various business analysis techniques, such as SWOT analysis, PESTLE analysis, and data modeling, and gain hands-on experience in applying these techniques to real-world scenarios.

The industry relevance of Business Analysis Fundamentals training is significant across a wide range of sectors. Business analysts are in high demand in industries such as finance, healthcare, technology, and consulting, where they play a pivotal role in driving organizational growth and success. They collaborate with stakeholders at all levels of the organization to identify opportunities for process improvement, develop innovative solutions, and ensure alignment between business goals and IT initiatives.

By mastering Business Analysis Fundamentals and obtaining certifications such as ECBA, CCBA, and CBAP, professionals can pursue various career paths and take on roles such as business analyst, requirements analyst, project manager, product owner, or business process analyst. These roles involve working closely with stakeholders, conducting thorough analysis, and translating business needs into actionable requirements. With the increasing adoption of agile methodologies and digital transformation initiatives, the demand for skilled business analysts is expected to continue to grow.

The benefits of software training on Business Analysis Fundamentals extend beyond individual career growth. Organizations that invest in developing their business analysis capabilities gain a competitive advantage by ensuring that their projects are well-defined, requirements are accurately captured, and solutions are aligned with business objectives. Effective business analysis improves project success rates, reduces risks and costs, and enhances overall business performance.

In addition to the technical skills gained through Business Analysis Fundamentals training, professionals also develop essential soft skills, such as communication, problem-solving, critical thinking, and stakeholder management. These skills are highly transferable and can be applied in various business contexts, making business analysts valuable assets to any organization.

Moreover, the continuous learning and professional development opportunities within the business analysis field ensure that professionals stay up-to-date with the latest trends, methodologies, and tools. This on-going learning journey not only enhances individual expertise but also contributes to organizational innovation and adaptability.

In conclusion, software training on Business Analysis Fundamentals, including certifications such as ECBA, CCBA, and CBAP, is a transformative step for professionals seeking to excel in the field of business analysis. The comprehensive knowledge and skills acquired through this training enable individuals to drive organizational growth, facilitate effective communication between business and IT stakeholders, and deliver value-driven solutions. By investing in Business Analysis Fundamentals training, professionals can unlock a world of career opportunities and make a significant impact on the success of organizations in today’s dynamic business landscape.

GCP DevOps? Evolution of Various Software Methodologies

In the ever-evolving landscape of software development, the need for efficient collaboration, rapid deployment, and seamless integration has given rise to various methodologies. One such approach gaining prominence is Google Cloud Platform (GCP) DevOps, a powerful combination of development and operations that leverages cloud services for enhanced efficiency. – GCP DevOps Online Training

The Traditional Waterfall Methodology:
Traditionally, software development followed the waterfall methodology, a linear and sequential approach.
While this method provided a structured framework, it often resulted in lengthy development cycles and delayed product delivery. The industry soon realized the need for a more agile approach to keep pace with rapidly changing requirements.
Emergence of Agile Methodology:
The Agile methodology emerged as a response to the limitations of the waterfall model. It prioritized iterative development, collaboration, and customer feedback. This shift allowed for quicker releases, enhanced adaptability, and improved responsiveness to customer needs. However, as applications and infrastructures became more complex, there was a need for further optimization.

Rise of DevOps:
DevOps, a portmanteau of “development” and “operations,” revolutionized software development by fostering collaboration between development and IT operations teams.
This methodology aimed to break down silos, automate processes, and enable continuous integration and continuous delivery (CI/CD). DevOps brought agility, reliability, and scalability to software development, laying the foundation for the cloud-native era.
GCP DevOps:
Leveraging Cloud Power: Google Cloud Platform (GCP) DevOps takes the principles of DevOps to the cloud. By harnessing the capabilities of GCP, development teams can seamlessly deploy and scale applications, while operations teams benefit from automated infrastructure management. GCP DevOps ensures that development and operations work harmoniously in the cloud environment, enhancing efficiency and reducing time to market.

Benefits of GCP DevOps:
Scalability: GCP DevOps allows for easy scaling of applications based on demand, ensuring optimal performance even during peak usage.
Automation: Automation is at the core of GCP DevOps, enabling the automatic provisioning and management of infrastructure, reducing manual errors, and improving efficiency.
Collaboration: GCP DevOps fosters collaboration between development and operations teams, breaking down traditional barriers and promoting a culture of shared responsibility.
Monitoring and Logging: The platform offers robust monitoring and logging tools, allowing teams to identify and address issues promptly, ensuring the reliability of applications.

The evolution of software methodologies has been marked by a continual quest for efficiency and adaptability. GCP DevOps represents a significant milestone in this journey, bringing together the best practices of Agile and DevOps with the power of cloud computing. As organizations continue to navigate the complex landscape of modern software development, embracing GCP DevOps can be the key to achieving faster, more reliable, and scalable solutions.